Privacy Policy

Last updated: 7th September 2025

At Poppy’s Pressies, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website, social media, or direct contact.

1. Information We Collect

We may collect the following information:

Personal details: name, email address, phone number, billing and delivery address.
Order details: products purchased, order history, and delivery preferences.
Payment details: processed securely through trusted providers (we do not store full card details).
Technical data: IP address, browser type, and information on how you use our website.
Marketing preferences: whether you wish to receive promotional updates from us.

2. How We Use Your Information

Your information is used for the following purposes:

To process and deliver your orders.
To contact you about your order or respond to your enquiries.
To provide updates, offers, and marketing communications (only if you have opted in).
To improve our services, products, and website.
To comply with legal, tax, and accounting requirements.

3. Sharing Your Information

We only share your data with trusted third parties when necessary to run our business, such as:

Payment processors (e.g., Stripe, PayPal).
Delivery and courier services.
Website hosting and analytics providers.

We will never sell or rent your personal information to third parties.

4. Data Security

We take appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, loss, or misuse. Payment transactions are encrypted and processed by certified providers.

5. Data Retention

We will only retain your information for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting obligations.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Request access to the personal data we hold about you.
Request correction of any inaccurate information.
Request deletion of your personal data.
Object to the processing of your data for certain purposes (e.g., marketing).
Withdraw consent at any time.

To exercise these rights, please contact us at poppy@poppyspressies.com

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings. For more details, please refer to our Cookie Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 poppy@poppyspressies.com