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Terms & Conditions

Last updated: 7th September 2025
 

Welcome to Poppy’s Pressies! By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
 

1. General
 

  • These Terms & Conditions apply to all purchases made from Poppy’s Pressies.

  • We reserve the right to update or change these Terms at any time. Any changes will be posted on this page.
     

2. Orders
 

  • All orders are subject to availability and acceptance.

  • Once your order is placed, you will receive an email confirmation. This does not guarantee acceptance of the order. We reserve the right to cancel an order for reasons including product unavailability, payment issues, or suspected fraud.
     

3. Pricing & Payment
 

  • All prices are shown in GBP (£) and include VAT where applicable.

  • Payment must be received in full before your order is dispatched.

  • We accept payment via debit/credit card, Klarna and Clearpay.
     

4. Shipping & Delivery
 

  • Orders are processed within 7 business days.

  • Delivery times are estimates and may vary depending on courier services.

  • Customers are responsible for providing accurate delivery details. We cannot be held liable for delays or loss due to incorrect addresses.

  • For full details, please see our Shipping Policy.
     

5. Returns & Refunds
 

  • If you are not satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange, provided the item is unused and in its original condition.

  • Certain items (e.g., personalised/custom orders, perishable goods) are non-returnable unless faulty.

  • Customers are responsible for return shipping costs unless the item is faulty.

  • For more details, please see our Returns & Refund Policy.
     

6. Product Descriptions
 

  • We take care to ensure product descriptions and photos are accurate. However, slight variations in colour, size, or packaging may occur.

  • We do not guarantee that your device’s display of colours accurately reflects the products.
     

7. Liability
 

  • Poppy’s Pressies is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

  • Our maximum liability for any claim is limited to the amount paid for the product.
     

8. Intellectual Property
 

  • All content on this website, including text, images, logos, and designs, is the property of Poppy’s Pressies.

  • You may not copy, reproduce, or distribute any content without prior written consent.
     

9. Governing Law
 

  • These Terms & Conditions are governed by the laws of Scotland and the United Kingdom.

  • Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
     

10. Contact Us
 

For any questions regarding these Terms & Conditions, please contact us:
 

📧 poppy@poppyspressies.com

 

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