Refund Policy
Last updated: 7th September 2025
We want you to love your order from Poppy’s Pressies. If, for any reason, you’re not completely happy, this policy explains how returns and refunds work.
1. Returns
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You may return eligible items within 14 days of delivery.
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Items must be unused, in their original condition, and in the original packaging.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
2. Non-Returnable Items
The following cannot be returned unless faulty:
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Personalised or custom-made products.
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Perishable items (e.g. food).
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Sale or clearance items.
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Digital/downloadable products.
3. Refunds
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Once we receive your return, we will inspect it and notify you of approval or rejection.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the item was faulty or sent in error.
4. Exchanges
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If you would like to exchange an item, please contact us first at poppy@poppyspressies.com
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Exchanges are subject to stock availability.
5. Faulty or Damaged Items
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If your order arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
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We will arrange a replacement or full refund, including return shipping costs.
6. How to Return an Item
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Contact us at poppy@poppyspressies.com with your order number and reason for return.
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We’ll confirm the return address and instructions.
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Pack your item securely and use a tracked service if possible.
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Keep your proof of postage until your refund or exchange is confirmed.
7. Contact Us
If you have any questions about this policy, please get in touch:
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